FAQ

General Information

What is the purpose of Ayurvedic Organics?
We are a supplement store called Ayurvedic Organics, specializing in Ayurvedic medicine. Currently, we are selling only Shilajit but will venture into other Ayurvedic supplements in the future.

How can I contact customer support?
You can contact us via email at info@ayurvedicorganics.co.uk.

Products/Services

What products/services do you offer?
We offer Ayurvedic supplements, currently focusing on Shilajit.

Do you offer any warranties or guarantees on your products?
Yes, our products are tested for purity and heavy metals by leading lab specialists. We offer a 30-day Quality Guarantee and a Purity and Authenticity Guarantee, ensuring our Shilajit is sourced from reputable locations, processed under strict quality controls, and free from contaminants, fillers, or additives. We also provide third-party lab test certifications.

How can I place an order?
You can place an order via our website or Amazon.

Shipping and Delivery

What shipping options are available, and how long does delivery take?
We offer next-day delivery or 2-3 day delivery.

Do you ship internationally?
Yes, we do ship internationally.

How can I track my order?
Tracking information is provided when the order is placed.

Returns and Exchanges

What is your return policy? How do I return or exchange an item?
Our products can be returned if unused within 30 days, or if you have been left unsatisfied after taking the product consistently for more than one month. Please return items to 30 Lock Close, Heywood, OL10 2JS.

Payments

What payment methods do you accept? Is it safe to use my credit card on your website?
We accept PayPal, Klarna, credit, and debit cards. It is safe to use your credit card on our website.

Can I use multiple payment methods for one order?
No, we do not accept multiple payment methods for one order.

Account Information

Do I need to create an account to place an order?
No, you do not need to create an account to place an order.

Technical Issues

What should I do if I encounter an error on the website or need to report a bug?
Please contact us via email at info@ayurvedicorganics.co.uk.

Is your website mobile-friendly?
Yes, our website is mobile-friendly.

Additional Questions

Do you offer any discounts or promotions? How can I stay updated with your latest news and offers?
Yes, you can subscribe to our mailing list for exclusive discounts and to stay updated with our latest news.

Do you have a referral program?
No, we do not have a referral program at this time.

Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order by contacting us via email at info@ayurvedicorganics.co.uk.